M&M Gas Services Ltd
Service T's & C's
1. Introduction
These are our Terms & Conditions. They tell you:
• The rules for using our services
• What you can expect from us
• Your rights and responsibilities
2. When These Terms Apply
Please ensure you read these terms before using our services. By using our
services, you are agreeing to these terms. You’re also agreeing to our: Terms of
Use, Privacy and Cookie policies.
The latest version always applies, and we’ll usually only make updates when we
offer a new service, change how we provide a service, or have to comply with a new
legal requirement.
3. What Do We Mean by “Services”?
Anything offered by Neil Robertson Plumbing & Heating,
• Enquiries
• Estimates
• Project Work
• Installations
• Repairs
• Emergency Call Outs
• Servicing
• Guarantees
4. Terminology
For the purpose of these terms & conditions the following words have the following
meanings:
• “Us/We/Our” refers to M&M Gas Services Ltd.
• “You” refers to you: the customer (the person or organisation for whom we
agree to carry out work and/or supply or materials).
• “Tradesperson/tradespeople” refers to the representative(s) employed by us
to carry out work.
We reserve the right to refuse or decline to undertake any work. We reserve the
right, at our absolute discretion, to designate the tradesperson/tradespeople who will
represent us.
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VAT Registered 759 746 959 Company Reg No: 6622813 Registered in England and Wales
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​5. Hourly Rate Work
The total charge to you will consist of the cost(s) of:
• Labour (the amount of time spent by the tradesperson carrying out work)
including all reasonable time spent in obtaining non-stocked materials,
charged in accordance with our current hourly rates.
• Materials supplied by us.
You will only be charged for the time spent related to your work. All other time, i.e.
lunch breaks, is non-chargeable. All charges are subject to VAT at the prevailing
rate, except in cases where the work carried out is zero rated.
6. Fixed Price Work
The total charge to you will be given as a firm cost (manifest errors exempted),
inclusive of labour & materials. All costs are subject to VAT at the prevailing rate.
Where a written estimate has been supplied to you, the total charge outlined in the
estimate should not exceed the actual time taken by more than 20%, but may be
revised in the following circumstances:
• If, after submission of the estimate, you instruct us (in writing or
verbally) to carry out additional work not referred to in the estimate.
• If, after submission of the estimate, there is an increase in the price of
materials.
• If, after submission of the estimate, it is discovered that further work
needs to be carried out which were not anticipated when the estimate was
prepared.
• If, after submission of the estimate, it is discovered that there was a
manifest error when the estimate was prepared.
• Requirement of a detailed Insurance Report (in addition to the estimate
and invoice) will incur a nominal charge of £40.00.
We will not be under any obligation to provide an estimate to you and will only be
bound by estimates given in writing to you and signed by an authorised
representative. We will not be bound by any estimates given orally or in which
manifest errors occur.
The contract between the parties will only be formed when the goods are
delivered.
We reserve the right to cancel an order right up to the point of delivery.
7. Invoices & Payment
Upon your agreement for us to carry out estimated or quoted work, a deposit
payment of 50% of the total is payable before any work commences.
Upon completion of work you will be invoiced, for which payment is due on receipt.
We reserve the right to accrue and charge interest on any part of an invoice which
remains unpaid at a rate of 4% over the base rate until payment is received by us in
full.
We reserve the right to refer any invoice remaining unpaid after 60 days to a third
party for collection, and additional charges will be added.
You accept sole liability to make payment in full, unless you disclose when initially
instructing us, to carry out work and/or supply materials that you are acting on behalf
of a third party.
8. Timekeeping
Where the date and/or time for work to be carried out is agreed, we will use
reasonable endeavour to ensure that the tradesperson attend accordingly. We
accept no liability in respect of the non-attendance or late-attendance on site of the
tradesperson, or for the late or non-delivery of materials. We will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations.
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9. Cancellation
If you need to cancel (or rearrange) your booking, you must notify us (preferably by
telephone) by the end of the working day before the scheduled booking.
Cancellations made further in advance should also be made by telephone, and you
should request written confirmation from us, so that you are not liable to be charged.
If you cancel your instructions more immediately prior to work being carried out, or
materials being supplied, you will be liable for the cost of any time and materials
incurred by us, together with the profit that would have been made by us, in
accordance with the original instructions.
10. Satisfaction
M&M Gas Services Ltd are committed to providing professional, top
quality service to every customer. If, after we have carried out the work, you are not
wholly satisfied with our service(s) you must provide us with written notice within 12
months. You must allow us, and our insurers, the opportunity to both inspect and
carry out remedial work where appropriate. If you fail to notify us, as outlined above,
then we will not be liable in respect of any defects in the work carried out.
11. Guarantee
For your peace of mind, we provide a 12 month guarantee on labour carried out in
respect of faulty workmanship only. This is active from the date of completion of
work, in addition to any manufacturer’s warranty/warranties.
The guarantee will become null & void if the work/appliance completed/supplied by
us is:
• Subject to misuse or negligence.
• Repaired, modified or tampered with by anyone other than a us. We will
accept no liability for, or guarantee suitability, materials supplied by you &
will accept no liability for any consequential damage or fault.
We will not guarantee any work in respect of:
• Blockages in waste or drainage systems.
• Any work undertaken on instruction from you and against the written or
verbal advice of the tradesperson.
Work is only guaranteed in respect of work directly undertaken by us and full
payment having been made. Any non-related faults arising from recommended work
which has not been undertaken by us will not be guaranteed.
Where we agree to carry out work on installations of inferior quality (or over ten
years old) no warranty is given in respect of such work and we accept no liability in
respect of the effectiveness of such work or otherwise.
12. Liability
We will only be liable for rectifying our own guaranteed work, and will not be held
responsible for any ensuing damage or claims resulting from other work overlooked
or subsequently requested and not undertaken at the time.
We will not be held liable or responsible for any damage or defect resulting from
work not fully guaranteed, or where recommended work has not been carried out.
Work will not carry a guarantee where you have been notified by the tradesperson
either verbally or indicated in ticked boxes or in our comments/recommendations.
We shall not be held liable for any delay, or consequences of any delay, in
performing our obligations if such a delay is due to any cause beyond our
reasonable control and we shall be entitled to reasonable time extensions.
We will be entitled to fully recover the costs or damages from any tradesperson
whose negligence or faulty workmanship makes us liable to pay for those damages
or rectification of work.
You will be solely liable for any hazardous situation in respect of the Gas Safe
Regulations or any Gas Warning Notice issued by M&M Gas Services Ltd.
Our tradespeople operate under their own individual Gas Safe Registration and, as
such, are solely responsible for any gas related work and subsequent liability.
13. Title to Goods
Goods supplied and delivered by us to you, or your premises, shall remain our
property until paid for by you in full. Whilst goods remain our property we have the
absolute authority to:
• Retake, sell or otherwise deal with or dispose of all or any part of these
goods.
• Enter any premises, at any time and without notice, in which goods or
any part thereof is installed, stored or kept, or is reasonably believed so to be.
• Seek a court injunction to prevent you from selling, transferring or
otherwise disposing of such goods.
The risk in such goods will pass to you on delivery to you. You must insure them at
replacement value, and if asked you must produce evidence that they are properly
insured.
14. General
These terms and conditions may not be released, discharged, supplemented,
interpreted, varied or modified in any manner except by an instrument in writing
signed by a duly authorised representative and you. Our terms and conditions will
prevail over any terms and conditions used by you or contained, set out or referred
to in any documentation sent to us by you. By entering into a contract with us you
agree irrevocably to waive the application of any of these terms and conditions.
These terms and conditions, and all contracts awarded between us and you, shall be
governed and construed in accordance with English Law and shall be subject to the
exclusive jurisdiction of the English Law.
M&M Gas Services Ltd
Our registered office and main trading address is:
Unit 15A Hertfordshire Business Centre, Alexandra Road, London Colney, St Albans,
Hertfordshire, AL2 1JG.